Data Privacy · Philippine Data Privacy Act · PAGCOR Licensed
This Privacy Policy explains how winph11 collects, uses, stores, and protects your personal data. It is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
winph11 operates in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and all NPC-issued circulars.
winph11 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
You have the right to access, correct, object to, and request erasure of your personal data at any time in accordance with Philippine law.
Certain data collection is required by our PAGCOR license and Philippine AMLA regulations. KYC data is handled with the highest security standards.
winph11 (referred to as "winph11," "we," "us," or "our") is the operator of the online casino and sports betting platform accessible at winph11.one. winph11 operates under a valid Philippine Amusement and Gaming Corporation (PAGCOR) license and is subject to Philippine law, including the Data Privacy Act of 2012 (DPA).
winph11 acts as the Personal Information Controller (PIC) in respect of all personal data collected through the winph11 Platform, as defined under Section 3(h) of the DPA. As PIC, winph11 determines the purposes and means by which personal data is processed.
For all data privacy inquiries, requests, and complaints, players should contact the winph11 Data Privacy Officer using the contact details set out in Section 15 of this Policy.
This Privacy Policy applies to all personal data collected by winph11 through:
This Policy governs the personal data of players located in the Philippines and is designed to comply with the DPA and relevant National Privacy Commission (NPC) issuances. By using the winph11 Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with winph11's Terms & Conditions. In the event of inconsistency, the Privacy Policy governs data protection matters.
winph11 collects the following categories of personal data, depending on your interaction with the Platform:
| Category | Examples | Required For |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification |
| Contact Data | Philippine mobile number, email address | Account login, OTP delivery, support communications |
| Financial Data | GCash number, PayMaya account, bank account name and number (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, AML compliance |
| KYC Documents | Scanned/photographed government IDs (SSS, PhilHealth, driver's license, passport, PRC), selfie verification images | Age and identity verification per PAGCOR and AMLA requirements |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, geolocation (country/region level) | Platform security, fraud prevention, geographic restriction enforcement |
| Usage Data | Games played, bet amounts, win/loss records, session duration, feature interactions | Responsible gaming monitoring, platform improvement, PAGCOR reporting |
| Communications Data | Live chat transcripts, support email content, complaint records | Dispute resolution, service quality, legal compliance |
| Marketing Preferences | Opted-in communication preferences, promotional redemption history | Delivering relevant winph11 offers only to consenting players |
winph11 does not intentionally collect sensitive personal information as defined under Section 3(l) of the DPA (e.g., health data, political affiliation, religious beliefs) unless specifically required by law or regulatory mandate.
winph11 collects personal data through the following methods:
Data you provide directly to winph11 when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
Technical data and usage data collected automatically when you access the winph11 Platform, including through cookies, session tracking, log files, and browser fingerprinting technologies used for security and fraud prevention purposes.
winph11 may receive data from the following third-party sources in connection with Platform operations:
winph11 processes your personal data on the following legal bases under the Philippine Data Privacy Act:
winph11 uses the personal data we collect for the following purposes:
winph11 does not use your personal data to make fully automated decisions that produce legal or significantly similar effects on you without human review, except in automated fraud prevention and geographic restriction systems where immediate action is required for security.
winph11 does not sell your personal data. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
Contracted third parties who process data on winph11's behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud infrastructure providers, live dealer game studios, and customer support platform providers. All such providers are contractually bound to process data only as instructed by winph11 and in compliance with the DPA.
winph11 is legally required to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon valid legal demand. Such disclosures are made strictly in accordance with applicable law and will be as limited in scope as the legal requirement permits.
winph11 may disclose personal data to Philippine law enforcement agencies where required by court order, subpoena, or other binding legal process, or where disclosure is necessary to prevent, detect, or report suspected criminal activity including fraud, money laundering, or underage gambling.
In the event of a corporate restructuring, merger, or acquisition, player data may be transferred as part of that transaction. winph11 will notify affected players of any such transfer and ensure the receiving entity is bound by privacy obligations no less protective than those in this Policy.
winph11 primarily processes and stores data within secure infrastructure accessible from the Philippines. Where winph11 engages third-party service providers whose infrastructure is located outside the Philippines (for example, certain cloud service providers or live game studio operators), winph11 ensures that appropriate safeguards are in place prior to such transfers, including:
Players may request information about the specific safeguards applicable to cross-border transfers of their personal data by contacting the winph11 Data Privacy Officer.
winph11 retains personal data for the following minimum periods, after which data is securely deleted or anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years from account closure | PAGCOR license conditions; AMLA requirements |
| Financial transaction records | 5 years from transaction date | AMLA; Philippine tax law; PAGCOR reporting |
| Game activity logs | 3 years from session date | Dispute resolution; responsible gaming monitoring |
| Support communications | 3 years from last interaction | Complaint resolution; legal dispute records |
| Marketing consent records | 3 years from consent or withdrawal | Proof of lawful processing; NPC compliance |
| Technical/security logs | 12 months from creation | Fraud detection; security incident investigation |
After the applicable retention period expires, winph11 will securely delete personal data using industry-standard methods. Anonymised, non-identifiable data derived from player activity may be retained indefinitely for statistical and platform improvement purposes.
winph11 uses cookies and similar tracking technologies on the Platform to:
winph11 does not use third-party advertising cookies or behavioural targeting technologies that share your data with advertising networks outside the Platform.
Most browsers allow you to control cookies through browser settings. Disabling essential cookies may prevent you from logging in to your winph11 account or using certain Platform features. Changing cookie settings does not affect data already collected.
winph11 implements industry-standard technical and organisational security measures to protect your personal data, including:
Important: No digital security system is entirely immune to breach. winph11 recommends players use a strong, unique password for their winph11 account and never share their password or OTP code with anyone — including anyone claiming to be winph11 staff.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by winph11:
To exercise any of the above rights, contact the winph11 Data Privacy Officer via the contact details in Section 15. winph11 will respond to valid requests within thirty (30) calendar days, or within such shorter or longer period as the DPA and NPC regulations require.
Identity verification may be required before winph11 processes data subject rights requests, to prevent unauthorized disclosure of your data to third parties.
The winph11 Platform is strictly restricted to individuals aged 21 years and above under PAGCOR licensing requirements and Philippine law. winph11 does not knowingly collect personal data from individuals under 21 years of age.
If winph11 discovers or is notified that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all personal data will be deleted as required (subject to any mandatory retention obligations under AMLA), and the matter may be reported to PAGCOR.
Parents or guardians who believe their minor child has registered on the winph11 Platform should contact the winph11 Data Privacy Officer immediately using the contact details in Section 15.
winph11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory guidance from the National Privacy Commission, or PAGCOR license conditions.
Material changes will be communicated to registered players via email to the registered address or via a notice displayed upon next login. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Where changes involve a new type of data processing or a new purpose that requires your consent, winph11 will obtain fresh consent before the new processing begins. Your continued use of the winph11 Platform after non-material updates constitutes acknowledgment of the revised Policy.
winph11 has designated a Data Privacy Officer (DPO) as required under Section 21 of the Philippine Data Privacy Act. For all data privacy matters — including rights requests, complaints, and inquiries — players may contact the winph11 DPO through the following channels:
For complaints that cannot be resolved through winph11's internal process, players may lodge a formal complaint with the National Privacy Commission of the Philippines through official NPC channels.
Six data protection principles winph11 applies to every piece of personal information we hold.
winph11 collects only the data it actually needs for a stated purpose. We do not collect data speculatively or "just in case" — every data point has a defined use that is disclosed to you.
winph11 keeps your data accurate and up to date. You can update your profile details through Account Settings and request corrections via support if something is incorrect in our records.
Data is not kept longer than necessary. winph11's retention schedule (Section 9) specifies exactly how long each category of data is held, with secure deletion applied once the period expires.
TLS encryption, at-rest encryption, OTP authentication, and strict internal access controls protect your data from unauthorized access at every layer of the winph11 infrastructure.
winph11 has a designated Data Privacy Officer and documented data processing procedures. We can demonstrate compliance with the DPA and are subject to audit by PAGCOR and the National Privacy Commission.
winph11 will never sell, rent, or trade your personal data to advertisers, data brokers, or marketing firms. Your data is used to operate your winph11 account — nothing else without your explicit consent.
winph11 is PAGCOR-licensed, DPA-compliant, and committed to keeping your data secure. Thousands of Filipino players trust winph11 as their casino home — from Manila to Mindanao.
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